Posts Tagged 'Complaints'

Dear Moya Greene: A Royal Mail Frustration.

A full two days since any post was delivered and I’m forced, by the very principle of it, to pace in front of the window like a Ringling Brothers Lion, waiting for the post to appear.  While there are items I’m keen to get my hands on, there isn’t actually anything of an exceptionally urgent nature waiting to arrive, but it’s the principle.  I want my post, basically.  It’s been going on for so long that I’ve decided to take action, even if only to ease my frustration.  After half an hour of trying to e-mail Royal Mail through the complaints form on their own website, and being told that my postcode was incorrect (having entered it in every format/permeation possible), I turned to Google and found an e-mail address for someone at the head of the company, Moya Greene, and this is what I’ve just e-mailed.
_____________________________________________________________________________________________________
Dear Ms Greene
I would like to express my dissatisfaction with the postal service.  Our mail arrives extremely sporadically, we are lucky to receive it by 4pm, often 5pm, and often, such as yesterday, not at all.  As I write, 22nd July, 12.15pm, it is currently more than 48 hours since we received any post.  I know that certain items are due to arrive, which are very important to me, and I have watched from the window all of yesterday and this-morning, in case I’ve missed the postman going past. I can confirm unequivocally that yesterday, he did not pass my house, or deliver post to anyone in Cheltenham Crescent.
It is my strong belief that the postal services is one of the cornerstones of British Society, and has always been something solid to be relied upon, used for carrying out business and personal correspondence in a trustworthy way.  It appears that over the last few years the level of service that we are receiving, I can only speak for Runcorn, is being eroded.  It has steadily and continually gotten worse and worse, a little bit each week.  The postal service in this country used to be something beautiful and utilitarian.  It is clear that those values have been chipped away by the modern management, and replaced with values only concerned in making profit. 
An intrinsic component of the postal service is the idea that post arrives first thing in the morning, 7am, 8am, before people leave the house to go to work, so that any correspondence received can be read before leaving for work, and dealt with over the course of the day.  This is the very nature of post.  The lackadaisical attitude now in place is producing detrimental repercussions throughout society and the business world.  If correspondence of an urgent nature is not received first thing in the morning, and only dealt with after 5pm when people arrive home from work, when the business day is closed and no business is able to be carried out, this means that any correspondence must wait for the following day to be dealt with, meaning that urgent matters are being delayed by days and days.
How is this acceptable?  It doesn’t seem unrealistic to expect a service which is appropriate and timely.  The very essence of correspondence is being eroded, and it is no longer a expeditious and effective means of communicating.  Your website states that you aim to deliver post by 4pm, but I find this baffling.  Surely post is designed, in its very nature, to arrive at the start of any day, so that it can be dealt with during that business day?  However, in Cheltenham Crescent at least, if post arrives by 4pm we consider ourselves lucky, it is usually after this, or not at all, as stated.
I wish you to know, on a personal level, that the British public no longer feel able to rely upon their own postal service as a realistic means of exchanging information.  You will be put out of business, as a company, as the public is forced, against their will, to rely upon e-mail and more effective methods of communication, in the absence of a service they can depend on.
This is just another one of the foundations of the great British society which has been spat on and trodden into the ground by unfeeling and disinterested men (and women) in suits.
I am still waiting for my post, and it has been more than two days since any was delivered.  How is this service?
Thank you very much for your time,
Vikki Littlemore 
________________________________________________________________________________________________________
If you want to contact Moya Greene, the e-mail address I used is; moya.greene@royalmail.com
I’m not really expecting a reply, but will keep you updated.
In the meantime, what do you think?
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Sylvia Plath said; "Let me live, love and say it well in good sentences". My aim in life is to find things and people to love, so that I can write about them. Putting words together is the only thing I can see myself doing. This blog is an outlet, and I hope you enjoy reading it. Please feel free to comment on posts, or contact me by the special e-mail I've set up (vikki.littlemore@live.co.uk) with your thoughts.


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The New Remorse, Oscar Wilde.

The sin was mine; I did not understand.
So now is music prisoned in her cave,
Save where some ebbing desultory wave
Frets with its restless whirls this meagre strand.
And in the withered hollow of this land
Hath Summer dug herself so deep a grave,
That hardly can the leaden willow crave
One silver blossom from keen Winter's hand.

But who is this who cometh by the shore?
(Nay, love, look up and wonder!) Who is this
Who cometh in dyed garments from the South?
It is thy new-found Lord, and he shall kiss
The yet unravished roses of thy mouth,
And I shall weep and worship, as before.

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Music I Love (In no particular order, except that The Smiths are first)

The Smiths,
The Libertines,
The Courteeners,
Nina Simone,
Oasis,
Pete Doherty,
Gossip,
The Kills,
Amy Winehouse,
Arctic Monkeys,
Rod Stewart,
The Doors,
The Rolling Stones,
Etta James,
Babyshambles,
T. Rex,
The Jam,
Morrissey,
Guillemots,
The Kinks,
Jack White,
The Deadweather,
David Bowie,
The Winchesters,
The Cure,
Kaiser Chiefs,
The Kooks,
The Twang,
Kings Of Leon,
Pulp,
Blur,
The Housemartins,
The Ramones,
James,
Robots in Disguise,
The Klaxons,
Kate Nash,
The Raconteurs,
Regina Spektor,
Aretha Franklin,
Stereophonics,
The Contours,
Dirty Pretty Things,
The White Stripes,
New York Dolls,
Yeah Yeah Yeahs,
The Clash,
Style Council,
Velvet Underground,
The Horrors,
The Cribs,
Reverend and The Makers,
The Subways,
The Wombats,
Foals,
Elle S'appelle,
The Troggs,
The Beatles,
Echo and the Bunnymen,
Florence and the Machine.

Olive Cotton, Tea Cup Ballet, 1935

Olive Cotton, Tea Cup Ballet, 1935

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One less tree from our window each day


Vikki's bookshelf: read

Harry Potter and the Sorcerer's Stone
1984
Twilight
Of Mice and Men
Pride and Prejudice
The Hobbit
The Da Vinci Code
Lolita
Tipping the Velvet
Wuthering Heights
The Picture of Dorian Grey and Other Works by Oscar Wilde
Bridget Jones's Diary and Bridget Jones: The Edge of Reason
Irish Peacock & Scarlet Marquess: The Real Trial of Oscar Wilde
The Peculiar Memories of Thomas Penman
Moab Is My Washpot
The Bell Jar
The Other Boleyn Girl
On the Road
Brideshead Revisited
Revolutionary Road



Vikki Littlemore's favorite books »

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