A full two days since any post was delivered and I’m forced, by the very principle of it, to pace in front of the window like a Ringling Brothers Lion, waiting for the post to appear. While there are items I’m keen to get my hands on, there isn’t actually anything of an exceptionally urgent nature waiting to arrive, but it’s the principle. I want my post, basically. It’s been going on for so long that I’ve decided to take action, even if only to ease my frustration. After half an hour of trying to e-mail Royal Mail through the complaints form on their own website, and being told that my postcode was incorrect (having entered it in every format/permeation possible), I turned to Google and found an e-mail address for someone at the head of the company, Moya Greene, and this is what I’ve just e-mailed.
Dear Ms Greene
I would like to express my dissatisfaction with the postal service. Our mail arrives extremely sporadically, we are lucky to receive it by 4pm, often 5pm, and often, such as yesterday, not at all. As I write, 22nd July, 12.15pm, it is currently more than 48 hours since we received any post. I know that certain items are due to arrive, which are very important to me, and I have watched from the window all of yesterday and this-morning, in case I’ve missed the postman going past. I can confirm unequivocally that yesterday, he did not pass my house, or deliver post to anyone in Cheltenham Crescent.
It is my strong belief that the postal services is one of the cornerstones of British Society, and has always been something solid to be relied upon, used for carrying out business and personal correspondence in a trustworthy way. It appears that over the last few years the level of service that we are receiving, I can only speak for Runcorn, is being eroded. It has steadily and continually gotten worse and worse, a little bit each week. The postal service in this country used to be something beautiful and utilitarian. It is clear that those values have been chipped away by the modern management, and replaced with values only concerned in making profit.
An intrinsic component of the postal service is the idea that post arrives first thing in the morning, 7am, 8am, before people leave the house to go to work, so that any correspondence received can be read before leaving for work, and dealt with over the course of the day. This is the very nature of post. The lackadaisical attitude now in place is producing detrimental repercussions throughout society and the business world. If correspondence of an urgent nature is not received first thing in the morning, and only dealt with after 5pm when people arrive home from work, when the business day is closed and no business is able to be carried out, this means that any correspondence must wait for the following day to be dealt with, meaning that urgent matters are being delayed by days and days.
How is this acceptable? It doesn’t seem unrealistic to expect a service which is appropriate and timely. The very essence of correspondence is being eroded, and it is no longer a expeditious and effective means of communicating. Your website states that you aim to deliver post by 4pm, but I find this baffling. Surely post is designed, in its very nature, to arrive at the start of any day, so that it can be dealt with during that business day? However, in Cheltenham Crescent at least, if post arrives by 4pm we consider ourselves lucky, it is usually after this, or not at all, as stated.
I wish you to know, on a personal level, that the British public no longer feel able to rely upon their own postal service as a realistic means of exchanging information. You will be put out of business, as a company, as the public is forced, against their will, to rely upon e-mail and more effective methods of communication, in the absence of a service they can depend on.
This is just another one of the foundations of the great British society which has been spat on and trodden into the ground by unfeeling and disinterested men (and women) in suits.
I am still waiting for my post, and it has been more than two days since any was delivered. How is this service?
Thank you very much for your time,
If you want to contact Moya Greene, the e-mail address I used is; firstname.lastname@example.org
I’m not really expecting a reply, but will keep you updated.
In the meantime, what do you think?